Primary impact
AI agent handles 60-70% of initial queries while enabling faster lead response through real-time messaging
65%
Query Automation Rate
0%65%
40%
Lead Response Time
SlowFast
The Challenge
Clients needed real-time WhatsApp messaging inside Frappe Desk, with AI automation, multi-agent workflows and complete conversation traceability.
The Solution
Infintrix developed a WhatsApp integration module within Frappe with a custom chat interface, AI-agent handoff and multi-agent switching.
Key Features
- Custom chat UI with message threading, typing indicators and read receipts
- Messages stored as child tables within custom Doctypes
- Agent assignment and switching directly in Desk
- AI agent integration for lead qualification
- Seamless handoff between human and AI agents
- Full audit trail of every conversation
Technology Stack
- Frappe Desk
- Custom Doctypes
- WhatsApp integration
- AI agent
The Outcome
Teams manage client conversations, automate replies and switch between human and AI agents inside a single Frappe environment, with the AI agent handling 60-70% of initial queries.
