Overview
Built a full-featured WhatsApp integration in Frappe with real-time chat UI, typing indicators, AI-agent handoff, multi-agent switching, and Doctype-based message storage.
Challenge
Frappe users wanted a real-time WhatsApp messaging solution integrated into Desk with support for AI automation, multi-agent workflows, and full message traceability — all while maintaining Frappe-native UX and data integrity.
Solution
Infintrix Technologies developed a custom WhatsApp chat module using Frappe, featuring a live chat UI with message threads, typing indicators, and read receipts. Messages are stored as child tables inside custom Doctypes. Agents can be assigned, switched, and managed within Frappe Desk. The system supports attaching an AI agent for automated lead qualification or client interaction.
Results
This system empowered teams to interact with leads via WhatsApp directly from Frappe Desk, automate FAQs and pre-sales using AI, and maintain a complete audit trail of conversations within Frappe’s database.
Client Testimonial
“Our team can now manage client conversations, automate replies, and switch between human or AI agents—all inside Frappe. It’s a complete communication hub.”