Primary impact
Improved repair workflow efficiency and reduced administrative workload
30%
Workflow Efficiency
BaselineImproved
50%
Manual Paperwork
HighLow
The Challenge
The workshop used disconnected tools for repair requests, diagnostics, technician assignments, invoicing and customer communication.
The Solution
Infintrix developed a comprehensive Frappe-based application that centralizes the entire repair lifecycle.
Key Features
- Customer repair requests
- Diagnostic reports
- Technician assignments
- Spare parts tracking
- Invoicing and customer feedback
- Real-time updates and manager dashboards
Technology Stack
- Frappe
The Outcome
Repair workflows are more efficient, manual paperwork is significantly reduced, and customers see transparent, real-time progress.
