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ERPNext support and maintenance
ERPNext Support Services That Keep Your Business Running
When your ERPNext system breaks, everything slows down. Reports stop working. Access is denied. Your team gets frustrated, and critical tasks get delayed. But it doesn’t have to be this way.
Illustrative screens, sample data.
- Versions
- ERPNext 12 through 16
- Hosting
- Cloud, self-hosted and Docker
- Scope
- Standard modules and custom apps
- First step
- A free ERPNext audit
When to call us
The situations we are usually brought into
Most support work starts with one of these. If yours is not on the list, tell us what is happening and we will say plainly whether we can help.
- 01
Something is broken right now
Users cannot log in, a report throws an error, or a document will not submit. We diagnose the cause, fix it and tell you what happened.
- 02
You are stuck on an old version
The system works but has not been updated in years. We plan the upgrade path, test it on a copy of your data and move you across with a rollback ready.
- 03
A customization stopped working
A custom app, script or print format broke after an update, or the person who wrote it has left. We read the code, repair it and make it safe for future upgrades.
- 04
The numbers do not add up
Stock balances, ledgers or reports disagree with each other. We trace the entries behind the difference and correct the setup that caused it.
- 05
The system has become slow
Pages and reports take longer every month. We look at the server, the database and background jobs, then tune or resize what is holding it back.
- 06
Nobody is looking after it
You set ERPNext up yourselves, or your previous partner is no longer available. We take over maintenance, backups and day-to-day questions.
Why Infintrix
Why Reliable ERPNext Support Matters
ERPNext is powerful — but also complex. A small error in a custom script or a missed update can shut down an entire department.Let’s say your sales team suddenly can’t access leads. Or your finance module throws errors before payroll. Waiting days for a fix? Not an option.
With Infintrix, you don’t wait. You get expert help, fast. We keep your ERPNext system optimized, secure, and running without disruptions — so your team can focus on what matters most.
24/7 Emergency Support
Get immediate help from ERPNext experts whenever you need it. We’re here to resolve issues around the clock.
Proactive Maintenance
We monitor your ERPNext system to catch issues before they become problems. Regular updates and optimizations keep everything running smoothly.
Custom Development
Need a new feature or integration? Our team can build custom solutions tailored to your unique business needs.
Expert Consulting
Not sure where to start? Our ERPNext consultants can assess your system, identify bottlenecks, and recommend improvements.
How it starts
A free ERPNext audit before any commitment
We look at your system first, so the support plan we recommend is based on what is actually there.
01
A short call
You tell us what you run, where it is hosted and what is going wrong.02
System review
We review your ERPNext version, apps, customizations, backups and hosting setup.03
Findings
You get a clear list of what we found, ordered by how urgent each item is.04
Recommended plan
We suggest the support option that fits, or a one-off fix if that is all you need.
At a glance
Flexible ERPNext Support Options
No two businesses are alike. That’s why we offer support plans that fit your exact needs — whether you're a small team or a multi-company enterprise.
| Plan | Perfect For |
|---|---|
| Ad-Hoc Support | Immediate fixes when issues pop up. No monthly commitment. |
| Monthly Retainer | Continuous care and peace of mind with proactive monitoring. |
| Priority SLA Plan | 24/7 response with guaranteed resolution times. |
| Upgrade Support | Full version upgrades with testing, rollback, and validation. |
| System Recovery | Broken ERPNext instance? We’ll bring it back to life. |
| Custom Development | Need new features? We build custom apps and integrations. |
| Training & Onboarding | Get your team up to speed with personalized training sessions. |
| Performance Tuning | Optimize your ERPNext system for speed and efficiency. |
Not sure which support option fits?
Tell us what version you run, where it is hosted and what is going wrong. We will recommend the lightest option that solves it.
Versions and hosting
Full Support for All ERPNext Versions & Hosting Setups
We support everything — from version 12 to 15, whether you’re on the cloud or hosting ERPNext yourself.Running on Docker? No problem. Need help with ERPNext cloud hosting support (AWS, Contabo, DigitalOcean)? We’ve got you covered. Our experts understand the nuances of ERPNext in multisite environments, custom apps, and every install type.
- 24/7 emergency support for all ERPNext versions
- ERPNext cloud hosting support (AWS, Contabo, DigitalOcean)
- Multisite environments and custom apps
- Docker and self-hosted setups
- ERPNext version upgrades and migrations
Scope
What’s Included in Our ERPNext Support Plans
We offer comprehensive support plans tailored to your needs, ensuring your ERPNext system runs smoothly and efficiently.
Functional ERPNext Help
If your workflows are misaligned or reports aren’t pulling the right data, we can fix it. From onboarding new users to adjusting module settings, our ERPNext workflow support ensures your system works exactly how you need it to.
Technical ERPNext Support
Dealing with broken custom apps, server crashes, or update issues? We handle ERPNext bug fixes, server patches, and even complex Frappe framework support. You’ll get detailed diagnostics, fast resolution, and no tech-jargon runaround.
Performance Monitoring
We monitor your ERP health 24/7. That means faster systems, fewer surprises, and real-time alerts when something goes wrong. From ERPNext performance tuning to uptime monitoring, we make sure your ERP is always one step ahead.
Admin Help & Ongoing Maintenance
Need help setting up ERPNext emails? Onboarding a new department? Automating your backups? Our team supports every corner of your system — including ERPNext user access control, third-party app integrations, and ERPNext data backup and recovery.
ERPNext Version Upgrades
We provide comprehensive ERPNext support plans that include regular updates, security patches, and system optimizations. Our team ensures your ERPNext instance is always up-to-date and running smoothly.
ERPNext Support Plans
We provide comprehensive ERPNext support plans that include regular updates, security patches, and system optimizations. Our team ensures your ERPNext instance is always up-to-date and running smoothly.
Fixed-price packages
One-off ERPNext work, priced up front
For a defined job rather than ongoing support, these packages have a published scope and price and can be ordered online.
All packagesWhat is included
Our ERPNext Track Record Speaks for Itself
We have successfully implemented ERPNext solutions for over 100 businesses across various industries, including chemical manufacturing.
- 9+ Years of ERP Experience
- 100+ Successful ERPNext Deployments
- 100% Satisfaction Guarantee
- Clients in 7+ Countries
- 365/24/7 Support
- Tailored Solutions for Every Business
Companies we have delivered for
FAQ
Frequently asked questions
Straight answers to what clients ask us before they start.
What does your ERPNext support cover?
Everything. We fix ERPNext server issues, reports, permissions, upgrades, custom apps, and even help with ERPNext cloud hosting support.
Can you support ERPNext on AWS or VPS like Contabo?
Yes — we support all platforms, including self-hosted ERPNext and major cloud providers.
Do you offer ERPNext upgrade help?
Absolutely. We handle backup, migration, rollback testing, and ERPNext patching and updates.
What if I need emergency ERPNext help?
If you're on an SLA plan, you get 24/7 access to our team. Urgent issues? We jump on them — fast.
How do I get started with your ERPNext support?
Just contact us to schedule a free ERPNext audit. We’ll assess your system and recommend the best support plan for your needs.
Can you help with ERPNext customizations?
Yes, we specialize in custom ERPNext development. Whether you need new features, integrations, or custom apps, our team can build solutions tailored to your business requirements.
Do you provide ERPNext support for custom apps?
Yes, we specialize in supporting custom ERPNext apps. Whether you need bug fixes, performance tuning, or new features, our team can help ensure your custom apps run smoothly and efficiently.
What if I need help with ERPNext data migration?
We can assist with data migration to and from ERPNext, ensuring a smooth transition with minimal downtime. Our team handles data mapping, validation, and import/export processes to ensure your data is accurately transferred.
We set up ERPNext ourselves. Can you take over support?
Yes. We start with an audit of your version, installed apps, customizations, backups and hosting, so we understand the system before we change anything. After that we can look after it on a retainer or fix specific issues as they come up.
Our previous ERPNext partner is no longer available. Can you support their customizations?
In most cases, yes. ERPNext customizations are written on the open-source Frappe Framework, so another team can read and maintain them. We review the existing custom apps first and tell you which ones are sound, which need repair and which should be rebuilt.
Will we be locked in to Infintrix?
No. ERPNext is open-source software, and your data, your server and your custom code remain yours. Any competent ERPNext team can take over a system that follows Frappe conventions, and that is how we build and maintain them.