Primary impact
Tour booking speed increased 40% through process automation and centralized management
40%
Booking Speed
BaselineImproved
60%
Coordination Time
HighLow
The Challenge
The agency managed tours through manual spreadsheets and phone coordination, fragmenting leads, bookings and supplier schedules.
The Solution
Infintrix deployed a customized Frappe-based ERPNext system covering the full tour lifecycle.
Key Features
- Tour inquiry and lead management
- Customer lifecycle tracking
- Package bookings
- Hotel and meal scheduling
- Transportation provider coordination
- Automated email and phone notifications
Technology Stack
- ERPNext
- Frappe
The Outcome
Tour booking speed increased by 40% and coordination time dropped by 60%, with real-time visibility into bookings and suppliers.
